Client Success & Adoption Strategist

Distro; Chandler (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

Vensure Employer Solutions, based in Chandler, AZ, is seeking a results-driven Client Success professional to manage a portfolio of clients from onboarding through offboarding, ensuring satisfaction and ongoing value.

The role emphasizes driving retention, product adoption, and scalable processes, with regular business reviews, KPI monitoring, and collaboration with Sales to identify expansion opportunities. Domestic travel may be required to attend team onsite meetings and events.

Qualifications

• Excellent communication and interpersonal skills.
• Strong time-management abilities in fast-paced environments.
• Demonstrated ability to manage multiple tasks while maintaining accuracy.

Responsibilities

• Manage a portfolio of clients from post-implementation onboarding through offboarding to ensure satisfaction.
• Monitor client health through KPIs and regular business reviews to demonstrate value.
• Collaborate with internal teams and Sales to identify expansion and upsell opportunities.
• Serve as an escalation point for client issues and drive timely resolutions to maintain high satisfaction.

Skills

Communication skills

Time management

Customer service

Problem solving

Job description

Vensure Employer Solutions, based in Chandler, AZ, is seeking a results-driven Client Success professional to manage a portfolio of clients from onboarding through offboarding, ensuring satisfaction and ongoing value.

The role emphasizes driving retention, product adoption, and scalable processes, with regular business reviews, KPI monitoring, and collaboration with Sales to identify expansion opportunities. Domestic travel may be required to attend team onsite meetings and events.