On-site Client Success Manager

Vensure Employer Services Inc; Duluth (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Vensure Employer Solutions Inc is seeking a Client Relations Manager to strengthen loyalty and partner with our HCM clients. You will manage a portfolio, drive adoption, and ensure satisfaction across the client lifecycle.

You will collaborate with internal teams, conduct business reviews, handle escalations, and support upselling opportunities, with occasional travel to client sites. A successful candidate will bring 2+ years in multi-client management and strong communication skills.

Qualifications

• Bachelor's Degree or equivalent combination of experience, skills, education (including other relevant nontraditional degree programs, certifications, or job training programs).
• A minimum of two years of experience in a consultative, multi-client account management role within HCM disciplines or a SaaS organization.
• Proficient in Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
• This role requires a valid, non-restrictive driver’s license as it involves occasional travel to client sites and company locations.

Responsibilities

• Manage a portfolio of clients, executing strategies that enhance the client experience and drive overall satisfaction.
• Oversee the entire lifecycle of client from post implementation to offboarding, ensuring a seamless transition and continued satisfaction.
• Illustrate business value by defining clear metrics and proof points for all customer engagements through regular Business Reviews.
• Onboard new accounts and users, providing frameworks for success and driving adoption throughout the client’s lifecycle.
• Orchestrate client success by collaborating with internal teams to deliver value and resolve complex issues.
• Serve as an escalation point for clients and ensure timely resolution of issues to maintain high satisfaction levels.
• Monitor client health through key performance indicators, creating action plans for clients at risk and managing escalated issues.
• Represent the voice of the client by capturing feedback and reporting trends across the organization.
• Partner with the Sales organization to identify upselling opportunities and facilitate client expansion.

Skills

Relationship building

Communication

Presentation

Training

Customer experience

Time management

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office

Job description

Vensure Employer Solutions Inc is seeking a Client Relations Manager to strengthen loyalty and partner with our HCM clients. You will manage a portfolio, drive adoption, and ensure satisfaction across the client lifecycle.

You will collaborate with internal teams, conduct business reviews, handle escalations, and support upselling opportunities, with occasional travel to client sites. A successful candidate will bring 2+ years in multi-client management and strong communication skills.