Client Success & Accounts Specialist

ADP, Inc.; Roanoke (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

ADP, Inc. in Roanoke, TX is looking for an Account Representative who will serve as the primary liaison for clients and internal teams, manage accounts, answer inquiries, and resolve issues to boost satisfaction and retention.

You will monitor performance metrics, identify improvement opportunities, and work with sales, marketing, and logistics to ensure seamless service delivery and growth. Successful candidates will demonstrate strong communication and interpersonal skills, experience in

Qualifications

• Must have proven experience in account management or customer service.
• Strong communication and interpersonal skills.
• Experience with CRM software and data analysis tools.
• Knowledge of retail operations and supply chain management.
• Ability to speak multiple languages is a plus.

Responsibilities

• Serve as the main liaison between clients and the company, addressing inquiries and providing timely solutions.
• Monitor and analyze account performance metrics to identify areas for improvement and implement strategies accordingly.
• Collaborate with sales, marketing, and logistics teams to ensure seamless service delivery and client satisfaction.
• Prepare and present reports on account status, performance, and opportunities for growth to management.
• Assist in the onboarding process of new clients, ensuring they have a positive experience from the start.

Skills

Account management

Customer service

Communication skills

Interpersonal skills

Analytical skills

Teamwork

Multilingual ability

Tools

CRM software

Data analysis tools

Job description

ADP, Inc. in Roanoke, TX is looking for an Account Representative who will serve as the primary liaison for clients and internal teams, manage accounts, answer inquiries, and resolve issues to boost satisfaction and retention.

You will monitor performance metrics, identify improvement opportunities, and work with sales, marketing, and logistics to ensure seamless service delivery and growth. Successful candidates will demonstrate strong communication and interpersonal skills, experience in