Account Operations Specialist

Telgian Corporation; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

ADP, Inc. is seeking an Account Specialist in Phoenix, AZ to support day-to-day customer account management, coordinating service requests, communications, scheduling, documentation, and work order activity.

The role collaborates with customers, Account Managers, vendors, technicians, Dispatch, and internal teams to ensure timely and accurate service delivery. The ideal candidate has strong organizational skills, excellent written and verbal communication, and the ability to manage multiple

Qualifications

• Experience in customer service, call center or B2B environment.
• Familiar with work order management processes and invoicing workflows.
• Knowledge of fire protection concepts is a plus.

Responsibilities

• Manage daily customer communications, inboxes and account requests, prioritizing urgent items.
• Coordinate new service orders and monitor work orders through scheduling, dispatch, completion, documentation, and billing.
• Communicate with customers, vendors, technicians, account managers, and internal teams to keep services moving.

Skills

Customer service

Call center

B2B

Work order management

Fire protection knowledge

Education

High school diploma or GED

Associate degree (AA) or equivalent

Job description

ADP, Inc. is seeking an Account Specialist in Phoenix, AZ to support day-to-day customer account management, coordinating service requests, communications, scheduling, documentation, and work order activity.

The role collaborates with customers, Account Managers, vendors, technicians, Dispatch, and internal teams to ensure timely and accurate service delivery. The ideal candidate has strong organizational skills, excellent written and verbal communication, and the ability to manage multiple