Client-Facing Account Coordinator: Projects & Delivery

ADP, Inc.; Coppell (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

ADP, Inc. is seeking an Account Coordinator to streamline client programs and ensure timely delivery of projects. The role collaborates with Sales, Implementation Services, and production teams to maintain accurate timelines and responsive service.

You will manage customer data in CRM, coordinate schedules, and support change management processes while maintaining strong client relationships and clear communications.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum 3 years of customer service and administrative experience.
• Ability to work collaboratively with a diverse team and build trust.
• Excellent organizational skills and attention to detail; able to manage multiple projects.

Responsibilities

• Coordinate production and deliverables with Sales, Implementation Services, Data Processing, Information Systems, and other teams; communicate updates to customers.
• Monitor daily job progress and proactively manage details to keep projects on time.
• Manage customer information and account details in CRM; ensure effective customer service.
• Initiate change management processes, communicate schedule adjustments, and coordinate pricing and timelines.
• Perform weekly/monthly status calls with clients for updates and status reporting.

Skills

Customer service

Account coordination

Cross-functional collaboration

Problem solving

Organizational skills

Multi-tasking

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

MS Office Suite

Microsoft Project

Proprietary PM system

Job description

ADP, Inc. is seeking an Account Coordinator to streamline client programs and ensure timely delivery of projects. The role collaborates with Sales, Implementation Services, and production teams to maintain accurate timelines and responsive service.

You will manage customer data in CRM, coordinate schedules, and support change management processes while maintaining strong client relationships and clear communications.