Customer Experience & Growth Manager

Canteen North America; Royal Pines (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Canteen is seeking a Customer Service Manager to oversee client relationships, site visits, and retention across assigned accounts. You will partner with branches to support openings, ensure compliance, and drive profitability through planned initiatives.

This role blends field service with leadership, requiring strong communication, ability to travel to client sites, manage merchandising standards, and lift up to 50 lbs as needed.

Qualifications

• Bachelor's degree preferred; two year College degree or the equivalent combination of education and experience is acceptable.
• 3 years driving experience required.
• Valid Non-CDL Class C driver's license and good driving record.
• Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.
• Route management, retail and merchandising experience is preferred
• Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
• Food & beverage experience
• Excellent communication skills required
• Must be able to travel to client sites
• Must be passionate about providing world class service to our clients and customers
• Must be able to lift 50 lbs. on a consistent basis.

Responsibilities

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure we are compliant with local and national account standards; review corporate compliance reporting
• Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
• Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
• Coordinate efforts to improve the customer retention and client experience at the point of sale
• Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports (Quarterly District Evaluations)
• Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Skills

Customer service

Driving

Route management

Food & beverage experience

Communication skills

Travel readiness

Education

Bachelor's degree preferred

Associate degree acceptable

Job description

Canteen is seeking a Customer Service Manager to oversee client relationships, site visits, and retention across assigned accounts. You will partner with branches to support openings, ensure compliance, and drive profitability through planned initiatives.

This role blends field service with leadership, requiring strong communication, ability to travel to client sites, manage merchandising standards, and lift up to 50 lbs as needed.