Client Solutions Manager: Ad Tech & Growth

TikTok; Los Angeles, New York (CA, NY); On-site; MXN 900,000 - 1,200,000; Full time

Job summary

TikTok is seeking a Client Solutions Manager to partner with the sales team, supporting client objectives and delivering best-in-class service to internal and external clients. This role spans the Amazon portfolio and requires close collaboration with Sales Ops, Product, Measurement, and Creative Solutions.

The CSM will negotiate, manage, and optimize complex opportunities across the full marketing funnel, using data to build consultative solutions, strengthen client relationships, and drive

Qualifications

• Minimum 4+ years of experience in account management/media services roles in digital marketing or ad tech.
• Excellent communication and collaboration skills across multiple businesses, cross-functional teams, and geographies.
• Strong project management skills with experience prioritizing and managing tasks in a fast-paced environment.
• Track record of supporting revenue goals.
• Ability to analyze data and identify insights using datasets from Ads Manager platform and Brand Lift Studies.
• Experience diagnosing and solving technical problems with product and engineering teams.

Responsibilities

• Partner with Brand Partnerships Managers and the Team Lead to manage and grow relationships with our advertisers.
• Spearhead the development and implementation of plans, measurement solutions, and reporting across both performance campaigns and custom programs/sponsorships.
• Manage inventory booking and presale pipeline, reporting, and opportunity accuracy in CRM platform.
• Recommend optimization strategies and monitor implementation and execution to exceed KPIs and advance learning agendas.
• Identify and present insights on product usage and aggregated data to accelerate client business and drive incremental revenue growth through upsell conversations.
• Build trusted relationships as an external product consultant educating partners on new TikTok features, product solutions, and best practices to scale industry knowledge and drive education.
• Demonstrate a proactive approach to troubleshooting and problem solving through proper escalation channels.

Skills

Account management

Media services

Data analysis

Revenue growth focus

Cross-functional collaboration

Communication

Project management

Problem solving

Job description

TikTok is seeking a Client Solutions Manager to partner with the sales team, supporting client objectives and delivering best-in-class service to internal and external clients. This role spans the Amazon portfolio and requires close collaboration with Sales Ops, Product, Measurement, and Creative Solutions.

The CSM will negotiate, manage, and optimize complex opportunities across the full marketing funnel, using data to build consultative solutions, strengthen client relationships, and drive