Client Site Operations Manager

Canon-Business-Process-Services-f89af7fd; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Comprehensive training and development

Employee discounts on entertainment, 1

Job summary

Canon Business Process Services seeks a Site Manager to oversee client site operations, ensuring efficient service delivery and exceptional customer service. You will manage budgets, schedules, staff development, and liaise with client and CBPS to drive performance.

The role requires strong leadership, 3+ years supervisory experience, and an associate degree or equivalent. Excellent communication and organizational skills are essential for success.

Qualifications

• Associates Degree preferred or comparable work experience
• Communicate effectively with diverse groups and clients
• Exhibit ability to establish personal credibility with customers and staff
• Ability to execute and deliver high quality production and customer service
• Establish challenging, constructive, and open workplace culture
• Work with peers to establish departmental decisions, processes and standardized activities
• Ability to work in stressful situations and meet deadlines
• Create a customer focused environment
• Excellent written and oral communication skills
• Strong organizational, administrative, record keeping & time management skills
• Strong team approach to business ethics
• Must have excellent follow through skills

Responsibilities

• Manages & oversees all services contracted by client at the assigned site by providing exceptional customer service & quality
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Skills

Communication

Staff leadership

Customer service

Time management

Organizational skills

Stress management

Written and verbal communication

Team collaboration

Decision making

Follow-through

Education

Associates Degree or comparable work experience

Job description

Canon Business Process Services seeks a Site Manager to oversee client site operations, ensuring efficient service delivery and exceptional customer service. You will manage budgets, schedules, staff development, and liaise with client and CBPS to drive performance.

The role requires strong leadership, 3+ years supervisory experience, and an associate degree or equivalent. Excellent communication and organizational skills are essential for success.