Site Manager II

Canon Business Process Services, Inc.; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay and benefits

Comprehensive training and development

Employee discounts on entertainment and products

Job summary

Canon Business Process Services, Inc. is seeking a Site Manager in Boston, Massachusetts. The Site Manager is responsible for managing business functions at client sites and ensuring high-quality service delivery. This role includes overseeing service contracts, managing staff, and enhancing operational efficiency.

Applicants should possess at least 3 years of supervisory experience and the ability to create a customer-focused environment. Competitive pay, benefits, and opportunities for advancement are offered.

Qualifications

• 3 years supervisory experience in a professional business setting.
• Ability to communicate effectively with diverse groups.
• Capability to work under stressful situations and meet deadlines.

Responsibilities

• Manage and oversee all contracted services at the assigned site.
• Evaluate and resolve high priority and complex problems.
• Manage budget, resource allocation, and forecasting tools.
• Conduct staff meetings for policy communication.

Skills

Communication skills

Customer service

Organizational skills

Team collaboration

Time management

Problem-solving

Education

Associates Degree or comparable work experience

Job description

Overview

The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Qualifications

• Associates Degree preferred or comparable work experience
• 3 yrs. supervisory exp. as a manager in a professional business setting preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employees
• Communicate effectively with diverse groups and clients
• Exhibit ability to establish personal credibility with customers and staff
• Ability to execute and deliver the highest quality and production and customer service
• Establish challenging, constructive, and open workplace culture
• Work with peers & team to establish departmental decisions, processes & ensure standardized activities
• Ability to work in stressful situations and meet deadlines efficiently
• Create a customer focused environment
• Excellent written and oral communication skills
• Strong organizational, administrative, record keeping & time management skills
• Strong team approach to business ethics
• Must have excellent follow through skills

Physical Demands

• Occasionally lifting and/or moving of up to 50 lbs.

What We Offer

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within
• A company focused on creating a positive work and client environment
• Employee discounts on entertainment, products, and services nationwide!