Site Manager I

Canon Business Process Services, Inc.; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training and development

Positive work and client environment

Employee discounts on nationwide

Job summary

Canon Business Process Services, Inc. is seeking a Site Manager to oversee the client site(s) operations, ensuring effective management and high-quality service delivery.

You will lead staff, manage budgets, coordinate resources, and act as the primary liaison with the client while maintaining exceptional customer service. Responsibilities include supervising 1–4 non-exempt employees, scheduling workloads, reporting on production targets, and coaching staff to meet corporate goals.

Qualifications

• Associates Degree preferred or comparable work experience.
• 2 years supervisory experience as a manager in a professional setting.
• Strong communication and interpersonal skills with diverse groups.

Responsibilities

• Oversee all services contracted by the client at the site and provide exceptional customer service and quality.
• Resolve high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals.
• Manage budget, resources, and forecasting tools to optimize resource use and report expenses.
• Prepare status, productivity and other source reports to ensure targets are met.
• Serve as liaison between the client and Canon Business Process Services (CBPS).
• Prioritize and schedule all work including overflow to backup facilities.
• Ensure proper maintenance and usage of equipment and supplies.
• Conduct staff meetings to communicate policies and goals.
• Recruit, develop, mentor staff and handle corrective actions as needed.
• Ensure production targets onsite are met daily, weekly, and monthly.
• Interface with client, operations team, and corporate departments as necessary.

Skills

Customer service

Communication

Leadership

Budget management

Staff development

Time management

Problem solving

Negotiation

Team collaboration

Education

Associate degree preferred

Job description

Overview

The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Qualifications

• Associates Degree preferred or comparable work experience
• 2 yrs. supervisory exp. as a manager in a professional business setting preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employees
• Communicate effectively with diverse groups and clients
• Exhibit ability to establish personal credibility with customers and staff
• Ability to execute and deliver the highest quality and production and customer service
• Establish challenging, constructive, and open workplace culture
• Work with peers & team to establish departmental decisions, processes & ensure standardized activities
• Ability to work in stressful situations and meet deadlines efficiently
• Create a customer focused environment
• Excellent written and oral communication skills
• Strong organizational, administrative, record keeping & time management skills
• Strong team approach to business ethics
• Must have excellent follow through skills

PHYSICAL DEMANDS

• Occasionally lifting and/or moving of up to 50 lbs.

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within

A company focused on creating a positive work and client environment

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!