Client Services Team Lead

Crane Worldwide Logistics; Lockbourne (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics in Lockbourne, OH is seeking a client services supervisor to lead a team and ensure prompt handling of inquiries. The role includes directing workload, training staff, and resolving common client service issues within a logistics setting.

The ideal candidate has at least seven years in the industry and five years in a supervisory capacity, with a strong focus on problem solving and multi-tasking in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum seven years industry experience required.
• Minimum five years supervisory experience required.
• Professional certification may be required in some areas.

Responsibilities

• Supervises the work of a team of client service specialists.
• Directs workflow and monitors workload to ensure client inquiries are addressed promptly.
• Trains new client service staff in support policies and procedures.
• Creates and distributes documented resolutions for common client service issues.
• Provides direct support to assigned accounts and escalated issues.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Resolving Conflict

Ability to Multi-task

Education

High school diploma or GED

Job description

Crane Worldwide Logistics in Lockbourne, OH is seeking a client services supervisor to lead a team and ensure prompt handling of inquiries. The role includes directing workload, training staff, and resolving common client service issues within a logistics setting.

The ideal candidate has at least seven years in the industry and five years in a supervisory capacity, with a strong focus on problem solving and multi-tasking in a fast-paced environment.