Client Service Team Lead: Drive Support & Growth

Crane Worldwide Logistics; Lockbourne (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives up to $100

Job summary

A logistics company based in Lockbourne, Ohio, is seeking a client service supervisor to manage a team of specialists, ensuring timely client support and effective training. Candidates should have at least seven years in the industry and five years in a supervisory role, along with strong problem-solving skills. The company offers excellent benefits, including a quarterly incentive plan, paid time off, and health benefits, creating a supportive work environment. Join a leader in logistics and advance your career.

Qualifications

• Minimum seven years industry experience required.
• Minimum five years supervisory experience required.
• Professional certification may be required in some areas.

Responsibilities

• Supervises the work of a team of client service specialists.
• Directs workflow to ensure client inquiries are addressed promptly.
• Trains new client service staff in support policies and procedures.
• Creates and distributes documented resolutions for common client service issues.
• Provides direct support to assigned accounts and escalated issues.

Skills

Quality Focus

Problem Solving

Resolving Conflict

Ability to Multi-task

Education

High school diploma or GED

Job description

A logistics company based in Lockbourne, Ohio, is seeking a client service supervisor to manage a team of specialists, ensuring timely client support and effective training. Candidates should have at least seven years in the industry and five years in a supervisory role, along with strong problem-solving skills. The company offers excellent benefits, including a quarterly incentive plan, paid time off, and health benefits, creating a supportive work environment. Join a leader in logistics and advance your career.