Client Services Support Specialist

University Of Nebraska - Lincoln; Lincoln (NE); On-site; USD 41,000 - 50,000; Full time

Job summary

University of Nebraska-Lincoln invites applicants for the Client Services Support Specialist role in Lincoln, NE. The successful candidate will join a collaborative IT team, delivering frontline technical and user support across a moderately complex computing environment.

Responsibilities include assisting with PC, mobile, printers and AV devices, documenting processes, and coordinating with networking and security teams to provide practical solutions for stakeholders.

Qualifications

• Two years of experience with desktop and/or helpdesk support.
• Thorough knowledge of Microsoft Windows and/or Apple macOS operating systems.
• Experience with direct customer support face-to-face and/or remotely.
• Strong communication skills, both written and oral.
• Ability to multi-task and manage competing priorities and duties.
• Strong organizational skills.

Responsibilities

• Provide technical and user support in a help desk setting for a moderately complex computing environment.
• Assist the University community with PC support, training, troubleshooting and network support.
• Document processes, track inventory, and write reports.
• Collaborate with IT colleagues to provide hardware and software support for desktops, laptops, mobile devices, printers, AV equipment and IoT devices.
• Work with security and endpoint management to provide consultations and recommendations from the catalog.

Skills

Windows

macOS

Help desk

Customer support

Communication skills

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

University of Nebraska-Lincoln Employment Website

Please see Special Instructions for more details.

Click on "Apply for this Job". You will then either create an application or edit your current application that is on file. You will be required to attach your resume, cover letter and list of references as three (3) separate documents in MS Word or PDF format.

Position Information

Working Title

Client Services Support Specialist

Department

Requisition Number

S_240780

Posting Open Date

08/06/2024

Application Review Date: (To ensure consideration, please submit all application materials before review date) 08/26/2024

Posting Close Date

Open Until Filled Yes

Description of Work

Ranked as one of the best employers in the state of Nebraska, the University of Nebraska is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska’s economy each year.

We invest in our employees:

• Vacation and sick leave pay
• Medical, dental, and vision insurance
• Continuous improvement and innovation
• Professional development through training and education
• A diverse and inclusive workplace

The Client Services Support Specialist provides technical and user support in a help desk setting for a moderately complex computing environment. Under the direction of senior technical staff, serves as generalist responsible for providing a broad range of user support services including PC support, training, troubleshooting and network support. This position will assist the University community and the department of Student Affairs with exemplary support through the utilization and promotion of industry standard tools. This position will organize, research, and test innovative technologies and solutions. Duties include documentation of processes, tracking of inventory, writing reports and will work with our stakeholders to provide hardware and software support as well as training for desktops, laptops, mobile devices, printers, AV equipment, IOT devices, and a variety of other endpoints. They will work closely with other IT professionals including networking, security, and endpoint management to provide consultations and recommendations from the product and service catalog maintained by Information Technology Services for Student Affairs. May require on - call, after hours work.

The University of Nebraska-Lincoln seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse populations we serve. The university fosters a diverse and inclusive work environment that promotes collaboration so that all individuals are able to participate and contribute to their full potential. As an EO/AA employer, qualified applicants are considered for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See: http://www.unl.edu/equity/notice-nondiscrimination.

Minimum Required Qualifications

Relevant coursework, or specialized training beyond high school; equivalent experience considered. Two years of experience with desktop and/or helpdesk support. Thorough knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardware. Experience with direct customer support face-to-face and/or remotely. Strong communication skills, both written and oral. Ability to work cooperatively and autonomously on tasks and projects. Ability to multi-task and manage competing priorities and duties. Strong organizational skills.

Preferred Qualifications

Experience with technology research and development and procurement. Experience with managing vendor interactions. Nationally recognized IT certifications are preferred.

Pre-Placement Driving Record Review Required

No

Physical Required

No

Commercial Driver's License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances.

Commercial Driver's License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. No

Criminal History Background Check Required

Yes

Posted Salary

$45,000/yr. minimum

For questions or accommodations related to this position contact

Job Category (old)

Managerial/Professional

Job Type

Full-Time

Alternate Work Schedule (if other than 8-5)

May require on - call, after hours work.

Work Location (City, State)

Lincoln, NE

Position funded by grant or other form of temporary funding?

No

Position funded by grant or other form of temporary funding? No

Planned Hire Date:

Appointment End Date

Supplemental Questions

Required fields are indicated with an asterisk (*).

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