IT Support Lead

University of Nebraska–Lincoln; Lincoln (NE); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Generous paid time off

Comprehensive insurance options

Employee and dependent scholarships

Robust retirement plans

Job summary

The IT Support Lead in the College of Business at the University of Nebraska–Lincoln will manage daily operations of the technology solutions center, support IT infrastructure for college events, and oversee services such as the equipment checkout system, Zoom, and Qualtrics for faculty, staff, and students.

UNL offers Forbes recognition as a top employer, a Family Friendly Workplace, and generous benefits including paid time off, comprehensive insurance, scholarships, and retirement plans; a

Qualifications

• Bachelor’s degree in computer technology or related field; two years supervisory experience.
• Experience working with third-party vendors; event tech support; experience in a ticketing system.
• Strong customer service, communication, and problem-solving skills.
• Knowledge of computers, tablets, mobile devices, and audio/visual equipment.

Responsibilities

• Oversee daily operations of the technology solutions center.
• Coordinate IT infrastructure support for college events.
• Administer services such as the equipment checkout system, Zoom instance, Qualtrics, and other tools.
• Lead a project or team and manage vendor relationships.

Skills

Customer service

Communication

Problem solving

Vendor management

Event tech support

Team leadership

Supervisory experience

Education

Bachelor’s degree in computer technology or related field

Tools

Ticketing system

Zoom

Qualtrics

Job description

Position Information

Position Information

EEO Statement

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See Notice of Nondiscrimination

Department College of Business-0897

Requisition Number S_260862

Posting Open Date 10/23/2026

Application Review Date 11/06/2026

Posting Close Date Open Until Filled Yes

Description of Work

The IT Support Lead in the College of Business will manage the following: Daily operations of the technical solutions center, technology for college events, support of IT infrastructure, and other technologies. This position will administer various services such as the college’s equipment checkout system, zoom instance, Qualtrics, and other services used by the IT team for support of college faculty, staff, and students.
At the University of Nebraska–Lincoln, we’re proud to be consistently recognized by Forbes as a top employer and certified as a Family Friendly Workplace. We are known for our welcoming, supportive environment, commitment to professional growth, and outstanding benefits. UNL isn’t just a workplace; it’s a place to build your career and make a meaningful impact in Nebraska.

When you join our team as a full-time, regular staff member, you’ll enjoy:

• Generous paid time off including vacation, sick leave, parental leave, and holidays
• Comprehensive insurance options including medical, dental, vision, and life coverage
• Employee and dependent scholarship programs to pursue higher education
• Robust retirement plans with university match

• Bachelor’s degree in computer technology or related field plus two years of supervisory experience. Additional years of relevant experience or completed relevant education may substitute for required education/experience on a year-for-year basis.
• Experience working with third-party vendors; experience providing technology support for events; experience working in a ticketing system.
• Strong customer service, communication, and problem-solving skills.
• Knowledge of computers, tablets, mobile devices, and audio/visual equipment.
• Demonstrated ability to lead a project or team effectively.

Preferred Qualifications

• Experience providing IT support in an academic setting and managing technology projects. Experience managing a budget.
• Previous experience of supervising others in a technology setting.
• Experience in supporting stock trading/financial software (i.e., Bloomberg).
• Experience working with WRDS or other financial/business-related datasets and databases.

Pre-Placement Driving Record Review Required No

Physical Required No

Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances.

Criminal History Background Check Required Yes

Job Category Managerial/Professional

Job Type Full-Time

Work Location Lincoln, NE

Position funded by grant or other form of temporary funding? No

Planned Hire Date: November 2026

Supplemental Questions

Required fields are indicated with an asterisk (*).