Workstation Support Associate

Nebraska; Kearney (NE); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

University of Nebraska System (UNOP) seeks an IT Helpdesk Specialist to assist the university community with desktop and device support, training, and deployment of standard tools. You will collaborate with ITS teams to ensure best practices and timely service.

The role emphasizes customer-facing support, cross-functional coordination, and a commitment to high ethical standards in a major public research university. On-site in Kearney, NE with extensive benefits and tuition options.

Formación

• Two years post-secondary coursework.
• 2 years experience with desktop and/or IT helpdesk/service desk.
• Experience providing hardware and software support for desktops, laptops, mobile devices, and printers.
• Experience with direct customer support.
• Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration and hardware.
• Equivalent combination of education, experience, that provides the required knowledge, skills, and abilities may be considered.

Conocimientos

Customer service

Desktop support

Troubleshooting

Windows/macOS

Educación

Two years post-secondary coursework

Herramientas

Windows

macOS

Printers

Mobile devices

AV equipment

Descripción del empleo

This position will assist the university community and partnered areas with exemplary support through the utilization and promotion of industry standard tools and best practices, in a manner consistent with ITS policies and standards. This position will participate in the utilization and deployment of new technologies, documentation of processes, tracking of inventory and will work with our stakeholders to provide hardware and software support as well as training for supported technology. They will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.

This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

University of Nebraska employees enjoy a flexible benefits program allowing you to customize your benefits to suit your personal needs; paid vacation and sick leave in addition to 13 paid holidays; access to career-advancing educational programs, including an employee and dependent tuition benefit applicable to any of the NU campuses; and immediate vesting pre-tax retirement benefits.

Required Qualifications:

Two years post-secondary coursework

2 years experience with desktop and/or IT helpdesk/service desk

Experience providing hardware and software support for desktops, laptops, mobile devices, and printers

Experience with direct customer support

Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration and hardware

Equivalent combination of education, experience, that provides the required knowledge, skills, and abilities may be considered.

Preferred Qualifications:

Experience with audio/visual (AV) equipment

Experience with technology research, management, procurement and deployment

Experience with managing vendor interactions

Additional Information:

The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness; exhibits high ethical standards; proficient in managing time and competing priorities; responsive and committed to supporting staff; committed to the ideals of a major public research university.

Please note: Sponsorship will not be offered for this position.

This position is not eligible for an alternative worksite arrangement and will be located on-site in Kearney, NE.

Campus Name: University of Nebraska System (UNOP)

For questions or accommodations related to this position contact: [e-mail]

The University of Nebraska is an Equal Opportunity Employer. It is the policy of the University of Nebraska to adopt and support measures designed to prevent and eliminate discrimination against employees and prospective employees of the University of Nebraska based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska does not condone or tolerate discrimination.