Sr. Workstation Support Associate (Lincoln, NE)

University Of Nebraska - Lincoln; Lincoln (NE); On-site; USD 52,000 - 68,000; Full time

Job summary

University of Nebraska-Lincoln is seeking a Sr. Workstation Support Associate in Lincoln, NE to provide hardware and software support for campus users, align with ITS policies, document processes, and help deploy new technologies.

The ideal candidate will have strong customer service, 3+ years desktop/helpdesk experience, and familiarity with Windows and macOS, with an emphasis on collaboration with ITS teams to ensure reliable endpoint support.

Qualifications

• Two years of post-secondary education.
• Three years of desktop or helpdesk support experience.
• Strong knowledge of Windows and macOS operating systems.
• Direct customer support experience.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Provide hardware and software support to university departments.
• Document processes and track inventory.
• Collaborate with ITS teams to promote best practices.
• Train users on supported technology.

Skills

Customer service

Desktop support

Windows OS

macOS

Education

Two years of post-secondary education

Tools

Windows

macOS

Job description

University of Nebraska-Lincoln Employment Website

Sr. Workstation Support Associate (Lincoln, NE)

Please see Special Instructions for more details.

THIS POSTING IS FOR INFORMATION PURPOSES ONLY.

Working Title Sr. Workstation Support Associate (Lincoln, NE)

Department University of Nebraska System

Requisition Number S_240842

Posting Open Date 08/16/2024

Application Review Date: (To ensure consideration, please submit all application materials before review date)

Application Review Date: (To ensure consideration, please submit all application materials before review date) 09/03/2024

Posting Close Date

Open Until Filled Yes

Description of Work This position will assist the University community and partners with exemplary support through the utilization and promotion of industry standard tools and best practices, in a manner consistent with ITS policies and standards. This position will participate in the utilization and deployment of new technologies, documentation of processes, tracking of inventory, and will work with our stakeholders to provide hardware and software support as well as training for supported technology.

This position will participate in and organize research and testing of innovative technologies, provide support for specialized applications, servers, and equipment. Serves as a knowledgeable resource for other client services team members. They will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.

This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

Please note: Sponsorship will not be offered for this position.

#LI-DNI

Description of Work This position will assist the University community and partners with exemplary support through the utilization and promotion of industry standard tools and best practices, in a manner consistent with ITS policies and standards. This position will participate in the utilization and deployment of new technologies, documentation of processes, tracking of inventory, and will work with our stakeholders to provide hardware and software support as well as training for supported technology.

This position will participate in and organize research and testing of innovative technologies, provide support for specialized applications, servers, and equipment. Serves as a knowledgeable resource for other client services team members. They will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments. This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

Please note: Sponsorship will not be offered for this position.

#LI-DNI

Minimum Required Qualifications

Required Qualifications

Two years of post-secondary education

Three years of experience with desktop and/or helpdesk support

Thorough knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardware

Experience with direct customer support

Equivalent combination of education, experience, that provides the required knowledge, skills, and abilities may be considered.

Preferred Qualifications

Preferred Qualifications

Experience with technology research and development and procurement

Supervisory experience

Experience with managing vendor interaction

Nationally recognized IT certifications

The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness; exhibits high ethical standards; proficient in managing time and competing priorities; responsive and committed to supporting and motivating staff; committed to the ideals of a major public research university.

Pre-Placement Driving Record Review Required

Pre-Placement Driving Record Review Required No

Physical Required

Physical Required No

Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances.

Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. No

Criminal History Background Check Required

Criminal History Background Check Required Yes

Job Category (old)

Job Category (old) Managerial/Professional

Job Type Full-Time

Alternate Work Schedule (if other than 8-5)

Work Location (City, State) Lincoln, NE

Position funded by grant or other form of temporary funding?

Position funded by grant or other form of temporary funding? No