IT Support Lead

University of Nebraska – Lincoln; Lincoln (NE); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Generous paid time off

Comprehensive insurance options

Employee scholarship programs

Robust retirement plans

Job summary

University of Nebraska – Lincoln seeks an IT Support Lead in the College of Business to oversee daily operations of the technical solutions center, support college events, and manage IT infrastructure. Responsibilities include administering the equipment checkout system, Zoom, Qualtrics, and other IT services for faculty, staff, and students.

The role emphasizes customer service, collaboration, and leadership in a dynamic academic environment with strong benefits and growth opportunities.

Qualifications

• Bachelor's degree in computer technology or related field; two years of supervisory experience.
• Experience with third‑party vendors; IT support for events; experience in a ticketing system.
• Strong customer service, communication, and problem‑solving skills.
• Knowledge of computers, tablets, mobile devices, and audio/visual equipment.
• Demonstrated ability to lead a project or team.

Responsibilities

• Manage daily operations of the technical solutions center.
• Oversee technology for college events and IT infrastructure support.
• Administer the college equipment checkout system, Zoom instance, Qualtrics, and other IT services.

Skills

Supervisory experience

Customer service

Problem solving

AV equipment knowledge

Project leadership

Education

Bachelor's degree in computer technology or related field

Tools

Zoom

Qualtrics

Ticketing system

Job description

Working Title

IT Support Lead

Department

College of Business-0897

Requisition Number

S_260862

Posting Dates

Posting Open Date: 10/23/2026

Application Review Date: 11/06/2026

Open Until Filled: Yes

Position Information

IT Support Lead in the College of Business will manage the following: Daily operations of the technical solutions center, technology for college events, support of IT infrastructure, and other technologies. This position will administer various services such as the college’s equipment checkout system, zoom instance, Qualtrics, and other services used by the IT team for support of college faculty, staff, and students.

At the University of Nebraska–Lincoln, we’re proud to be consistently recognized by Forbes as a top employer and certified as a Family Friendly Workplace. We are known for our welcoming, supportive environment, commitment to professional growth, and outstanding benefits. UNL isn’t just a workplace; it’s a place to build your career and make a meaningful impact in Nebraska.

When you join our team as a full‑time, regular staff member, you’ll enjoy:

• Generous paid time off including vacation, sick leave, parental leave, and holidays
• Comprehensive insurance options including medical, dental, vision, and life coverage
• Employee and dependent scholarship programs to pursue higher education
• Robust retirement plans with university match

Learn more about UNL benefits and your total compensation at: https://go.unl.edu/aboutus

Minimum Required Qualifications

• Bachelor’s degree in computer technology or related field plus two years of supervisory experience. Additional years of relevant experience or completed relevant education may substitute for required education/experience on a year-for-year basis.
• Experience working with third‑party vendors; experience providing technology support for events; experience working in a ticketing system.
• Strong customer service, communication, and problem‑solving skills.
• Knowledge of computers, tablets, mobile devices, and audio/visual equipment.
• Demonstrated ability to lead a project or team effectively.

Preferred Qualifications

• Experience providing IT support in an academic setting and managing technology projects. Experience managing a budget.
• Previous experience of supervising others in a technology setting.
• Experience in supporting stock trading/financial software (i.e., Bloomberg).
• Experience working with WRDS or other financial/business‑related datasets and databases.

Other Requirements

Pre‑Placement Driving Record Review Required: No

Physical Required: No

Commercial Driver’s License (CDL) required. Subject to DOT approved pre‑employment & random testing for alcohol and controlled substances: No

Criminal History Background Check Required: Yes

Job Details

Posted Salary: $51,500/year minimum

For questions or accommodations related to this position contact Jeff Sherrill, [e-mail]

Job Category (old): Managerial/Professional

Job Type: Full‑Time

Work Location (City, State): Lincoln, NE

Position funded by grant or other form of temporary funding?: No

Planned Hire Date: November 2026

Required Documents

1. Resume
2. Cover Letter
3. List of References

EEO Statement

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See Notice of Nondiscrimination.