Client Services Specialist

Paychex

Town of Fenner (NY)

On-site

USD 28,000 - 33,000

Full time

5 days ago

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Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) + employer match

Paid time off

Wellness programs

Job summary

Paychex in New York seeks a customer service professional to support one or more Paychex products. You will interact with clients by phone, email, chat and other channels, ensuring timely resolutions within established service levels.

You will learn Paychex systems and document client interactions as you grow in a fast‑paced environment. Responsibilities include following up on items, maintaining organization, and building product knowledge across HRIS, Salesforce, Flex, Core Advanced and ORS

Qualifications

Bachelor’s degree preferred.
Digital literacy required.
Professional communication required.
Willingness to learn required.
Microsoft Office required.
Detail oriented required.
Accountability required.
Professionalism required.
Problem solving required.
Customer service required.
Emotional intelligence required.
Adaptability required.

Responsibilities

Delivers quality service to Paychex clients via phone, email, chat and other avenues.
Follows up on outstanding items to ensure completion per SLAs.
Uses systems and software such as HRIS, Salesforce, Flex, Core Advanced and ORS.
Develops and maintains a basic working knowledge of Paychex products.
Performs data input with strong prioritization and organization.
Documents all client interactions.