Payroll Voice Support Specialist - Customer Care Expert

Paycor; Tempe (AZ); On-site; USD 20,664 - 37,195; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Adoption assistance

Work-life balance programs

Job summary

Paychex is hiring a customer service professional to support one or more Paychex products. You will handle inquiries via phone, email, chat, and other channels, document interactions, and ensure timely resolution in line with SLAs.

We offer extensive rewards and benefits, including medical coverage, 401(k) with employer match, tuition reimbursement, adoption assistance, and work-life balance programs. A Bachelor's degree is preferred and helpful as you grow with One Paychex.

Qualifications

• Bachelor's Degree - Preferred

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Education

Bachelor's Degree - Preferred

Job description

Paychex is hiring a customer service professional to support one or more Paychex products. You will handle inquiries via phone, email, chat, and other channels, document interactions, and ensure timely resolution in line with SLAs.

We offer extensive rewards and benefits, including medical coverage, 401(k) with employer match, tuition reimbursement, adoption assistance, and work-life balance programs. A Bachelor's degree is preferred and helpful as you grow with One Paychex.