Remote Service Specialist – Payroll & HR Support

Paychex; United States; Remote; USD 42,172,468 - 78,247,680; Full time

Benefits offered by this job

Medical coverage

401(k) with employer match

Tuition reimbursement

Adoption assistance

Financial assistance

Job summary

Paychex is seeking a remote customer service professional to support clients across phone, email, and chat. You will deliver quality service, document interactions, and follow SLA guidelines while using systems like Salesforce, HRIS, Flex, Core Advanced, and ORS.

This role requires a Diploma and offers a comprehensive rewards package, including medical coverage, 401(k) with match, tuition reimbursement, and other benefits.

Qualifications

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established SLAs.
• Documents all client interactions.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established SLAs.
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Develops and maintains a basic working knowledge of one or more Paychex products.
• Performs data input, maintaining strong prioritization and organization.
• Documents all client interactions.

Skills

Customer service

Phone support

Email support

Chat support

Education

Diploma

Tools

Salesforce

HRIS

Flex

Core Advanced

ORS

Job description

Paychex is seeking a remote customer service professional to support clients across phone, email, and chat. You will deliver quality service, document interactions, and follow SLA guidelines while using systems like Salesforce, HRIS, Flex, Core Advanced, and ORS.

This role requires a Diploma and offers a comprehensive rewards package, including medical coverage, 401(k) with match, tuition reimbursement, and other benefits.