Client Success & Support Specialist

Paychex Deutschland GmbH; Town of Henrietta (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Work-life balance programs

Job summary

Paychex Deutschland GmbH is seeking a customer service professional to support clients across phone, email, chat, and other channels. You’ll follow up on items, manage data input, and document all client interactions while developing knowledge of Paychex products.

The role emphasizes quality service, SLA adherence, and effective use of Paychex systems such as HRIS and Salesforce in a dynamic team setting.

Qualifications

• Bachelor's Degree preferred.
• Experience providing customer service via phone, email, or chat.
• Ability to use multiple software systems effectively.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to ensure timely completion per SLA.
• Uses systems and software packages such as HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Develops and maintains a basic working knowledge of Paychex products.
• Performs data input with strong prioritization and organization.
• Documents all client interactions.

Education

Bachelor's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex Deutschland GmbH is seeking a customer service professional to support clients across phone, email, chat, and other channels. You’ll follow up on items, manage data input, and document all client interactions while developing knowledge of Paychex products.

The role emphasizes quality service, SLA adherence, and effective use of Paychex systems such as HRIS and Salesforce in a dynamic team setting.