Customer Support Associate — Payroll HR Platform

Paychex; City of Rochester, Phoenix (NY, AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Paychex is hiring a Customer Service Representative in Rochester, NY to provide quality service for a Paychex product through phone, email, and chat channels. You will build working knowledge of the product and use HRIS and CRM systems to document interactions.

The role emphasizes data entry, organization, and maintaining strong client relationships in a fast-paced environment. This full-time position offers growth within One Paychex and supports a broad benefits program.

Qualifications

• Associates degree preferred; prior customer service experience ideal.
• Ability to manage multiple channels (phone, email, chat) professionally.
• Experience with HRIS or CRM systems is a plus.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Develops and maintains a basic working knowledge of a single Paychex product
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Performs data input, maintaining strong prioritization and organization
• Documents all interactions

Skills

Customer service

Data entry

Multi-channel support

Education

Associate's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is hiring a Customer Service Representative in Rochester, NY to provide quality service for a Paychex product through phone, email, and chat channels. You will build working knowledge of the product and use HRIS and CRM systems to document interactions.

The role emphasizes data entry, organization, and maintaining strong client relationships in a fast-paced environment. This full-time position offers growth within One Paychex and supports a broad benefits program.