Client Services Specialist

H&R Block, Inc.; Rome (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. You will schedule appointments, ensure client needs are met across in-person, phone, or virtual channels, and help keep the office organized with the team.

This is a friendly, fast-paced environment within a franchise office. The ideal candidate thrives in a busy setting, has prior customer service experience, and can multitask while

Qualifications

• Experience working in a fast-paced environment
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with Microsoft Office

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Phone etiquette

Customer service

Multitasking

Time management

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. You will schedule appointments, ensure client needs are met across in-person, phone, or virtual channels, and help keep the office organized with the team.

This is a friendly, fast-paced environment within a franchise office. The ideal candidate thrives in a busy setting, has prior customer service experience, and can multitask while