Client Service Specialist — Reception & Scheduling

H&R Block, Inc.; Sidney (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect customers with the right tax professional. In this fast-paced role, you will help deliver a positive client experience and support the office team.

You will schedule appointments, keep the office tidy, and handle in-person, phone, or virtual service needs. This franchise office operates independently, with local hiring decisions.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience is preferred.
• Ability to multi-task effectively.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced environment

Customer service

Multi-tasking

Time management

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect customers with the right tax professional. In this fast-paced role, you will help deliver a positive client experience and support the office team.

You will schedule appointments, keep the office tidy, and handle in-person, phone, or virtual service needs. This franchise office operates independently, with local hiring decisions.