Seasonal Client Service Specialist

H&R Block; Hillview (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and ensure clients’ needs are met across in-person, phone, and virtual service channels.

The role requires a friendly, organized individual with prior customer service experience and the ability to multi-task in a fast-paced setting, contributing to a welcoming office environment.

Qualifications

• Fast-paced environment experience is preferred.
• Customer service experience is required.
• Ability to multi-task and stay organized is essential.
• Proficient in Microsoft Office and office software.

Responsibilities

• Answer phones and greet clients in a friendly, professional manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to preferences.
• Ensure client needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and ensure clients’ needs are met across in-person, phone, and virtual service channels.

The role requires a friendly, organized individual with prior customer service experience and the ability to multi-task in a fast-paced setting, contributing to a welcoming office environment.