Client Services Specialist

AppleOne; Riverton (UT); On-site; USD 28,000 - 39,000; Full time

Job summary

AppleOne Employment Services in Riverton, UT seeks a Client Services Specialist for a temp-to-hire role within a printing, mailing and fulfillment team. The candidate should excel at coordinating projects, supporting client relationships, and ensuring production timelines stay accurate.

This position connects clients with sales, IT, and operations, offering growth in a collaborative environment where accuracy and timely communication are valued.

Qualifications

• 2+ years in printing/mailing/fulfillment industry.
• 2+ years of customer service experience.
• Associate degree or equivalent.
• Experience with ERP systems is highly desirable.

Responsibilities

• Serve as the primary point of contact for clients, sales, IT, operations, and supplier partners throughout active projects.
• Gather and confirm client specifications for printing, mailing, fulfillment, and technology-based services.
• Coordinate with internal teams to prepare estimates, proposals, work orders, change orders, invoices, reports, and project updates.
• Manage client communications, including project timelines, status updates, business reviews, meetings, and conference calls.
• Review customer requirements and documentation for accuracy, completeness, and alignment with client expectations.
• Support team workload planning to help meet production schedules, service standards, and client deadlines.

Skills

Customer service

Project coordination

Communication

Attention to detail

Time management

Education

Associate degree or equivalent

Tools

ERP systems

Excel

Word

Outlook

Job description

Job Summary

We are seeking a Client Services Specialist in Riverton, UT for a temp-to-hire opportunity with a printing, mailing, and fulfillment operations team. This role is ideal for a detail-oriented customer service professional with printing industry experience who enjoys coordinating projects, supporting client relationships, and keeping work moving accurately through production.

The Client Services Specialist serves as a key connection point between clients, sales, IT, suppliers, and internal operations teams. This is a strong opportunity to join a collaborative environment where communication, accuracy, teamwork, and client satisfaction are valued. Candidates who thrive in a fast-paced production setting, enjoy solving problems, and want a role with long-term potential will be well aligned with this position.

Key Responsibilities

• Serve as the primary point of contact for clients, sales, IT, operations, and supplier partners throughout active projects.
• Gather and confirm client specifications for printing, mailing, fulfillment, and technology-based services.
• Coordinate with internal teams to prepare estimates, proposals, work orders, change orders, invoices, reports, and project updates.
• Manage client communications, including project timelines, status updates, business reviews, meetings, and conference calls.
• Review customer requirements and documentation for accuracy, completeness, and alignment with client expectations.
• Support team workload planning to help meet production schedules, service standards, and client deadlines.

Compensation and Benefits

• Pay: $20.00 to $28.00 per hour.
• Employment Type: Temp-to-Hire.
• Location: Riverton, UT.

Required Qualifications and Skills

• Manage client service projects across printing, mailing, fulfillment, and related operational workflows.
• Coordinate project details, timelines, documentation, estimates, and internal communications.
• Support client relationships through regular updates, issue resolution, and professional follow-up.
• Review work orders, change orders, invoices, and specifications to ensure accuracy and quality.
• Minimum of 2 years of experience in the printing, mailing, or fulfillment industry is required.
• At least 2 years of customer service experience is required.
• Associate degree preferred, or an equivalent combination of education and experience.
• Experience working with ERP systems is highly desirable.
• Basic to intermediate Microsoft Office skills, especially Excel, Word, and Outlook.
• Strong verbal, written, and listening skills with the ability to communicate professionally with clients and internal teams.
• Excellent attention to detail, accuracy, organization, and time-management skills.
• Ability to manage multiple projects, competing deadlines, and shifting priorities in a production environment.
• Ability to work independently while contributing to a collaborative team environment.
• Ability to follow procedures, instructions, and quality standards consistently.

Preferred Qualifications

• Experience in a client services, account coordination, project coordination, or production support role within the printing and publishing industry.
• Familiarity with estimating, proposals, work orders, mailing requirements, fulfillment processes, or print production workflows.
• Prior experience participating in client meetings, business reviews, project status calls, or cross-functional production planning discussions.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.