Client Services Lead, Site Operations

Canon U.S.A., Inc.; Farnerville (NJ); On-site; USD 28,295 - 38,848; Full time

Job summary

Canon U.S.A., Inc. is seeking a site operations professional in Burlington, NJ to support copy/print production, mail, and office services. The role emphasizes customer service, strong communication, and adherence to account SLAs.

You will manage daily workflows, coordinate with staff, and serve as a main contact for client activity. Prior customer service experience and the ability to multitask are essential for success in this role.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
• Responsible for communicating and training team in changes to workflow or procedure.
• Oversees and manages daily and monthly records on service activity.
• Point of escalation onsite to address and remediate client concerns.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.

Skills

Customer service

Communication

Multitasking

Time management

Office equipment

Driving between client locations

Education

HS Diploma, GED, or equivalent experience

Job description

Canon U.S.A., Inc. is seeking a site operations professional in Burlington, NJ to support copy/print production, mail, and office services. The role emphasizes customer service, strong communication, and adherence to account SLAs.

You will manage daily workflows, coordinate with staff, and serve as a main contact for client activity. Prior customer service experience and the ability to multitask are essential for success in this role.