Client Service Supervisor- Office Services

Canon USA; New York (NY); On-site; USD 66,300 - 68,700; Full time

Benefits offered by this job

Competitive compensation package

Full range of rewards

Job summary

A leading technology firm in New York seeks a Client Service Supervisor to oversee business activities for a customer account. Responsibilities include managing site human resources, ensuring compliance with standards, and enhancing customer satisfaction. The ideal candidate has 5+ years of experience and strong communication skills. This role offers a competitive salary ranging from $66,300 to $68,700 annually, with a full-time on-site work requirement.

Qualifications

• Requires 5 years of related experience managing full-time employees.
• Must obtain necessary clearances required by customers.
• Ability to lift up to 50 lbs.

Responsibilities

• Monitor and ensure compliance with established workflow processes.
• Implement training and development plans for site personnel.
• Develop and manage client relationships with administrators.
• Oversee performance management with direct reports.
• Maintain knowledge of equipment and ensure care according to specification.
• Manage profitability and control inventory and assets.

Skills

Customer service

Communication skills

Management skills

Education

Bachelor's degree in a relevant field

Associate degree or equivalent

Job description

Overview

Client Service Supervisor- Device Maintenance at Canon USA. Responsible for all on-site business activities for a specifically assigned customer account, maintaining compliance with standards and policies, managing site human resources, and meeting site financial goals. Develops and maintains a productive partnership with the Administrator and ensures high levels of service and client satisfaction. Maximizes customer satisfaction, add-on sales and profitability through structured planning and effective management of the client services team.

Responsibilities

• Production and Workflow: Monitor and ensure compliance with established workflow processes and procedures; manage job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines; supervise efficient and economical utilization of equipment, materials and labor.
• Supervision and Employee Relations: Implement a scheduled plan to train, motivate, develop, and manage site personnel; determine developmental goals and conduct periodic performance reviews with direct reports.
• Client Relationship Management: Develop and manage relationships with daily and senior level administrators through formal and informal meetings; resolve complaints escalated by the customer or other end users in a timely manner.
• People Management and Development: Ensure effective performance management with direct reports and oversee the overall process; maintain effective two-way communication within the area of responsibility.
• Equipment Knowledge and Care: Establish working familiarity with equipment capabilities; maintain all equipment to manufacturer specifications; stay current with technical knowledge of hardware and software.
• Administration and Reporting: Maintain targeted levels of profitability; manage and control inventory and assets.
• Results Expected: Maintain compliance with established standards and policies for the operation, manage and develop site human resources, and meet site financial goals.

Qualifications

• Requires 5 years of related experience and management of two or more regular full-time employees; bachelor’s degree in a relevant field preferred; associate’s degree or equivalent required.
• Strong customer service and communication skills are required.
• Must be able to obtain security and/or other clearances required by customers to enter client premises; travel may be required (Single Site: minimal travel; Multi-Site: up to 15% travel).
• Must be able to lift up to 50 lbs.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other related measures.

Location and Compensation

Various locations in Manhattan & The Bronx. Anticipated annual rate: $66,300 - $68,700.

Company and Work Style

Canon U.S.A., Inc. offers a competitive compensation package and a full range of rewards. This is a Full-Time On-Site role.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.