Client Services & Scheduling Coordinator

ServiceMaster Restore; Phoenix (AZ); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Job summary

ServiceMaster of South Shore Inc in Phoenix, AZ is seeking an Administrative Assistant to handle phones, scheduling, and high-quality customer service while entering residential and commercial losses into the system. You will assist with billing documents, manage vendors and project managers, and maintain organized files.

Strong organizational skills and attention to detail are essential. The role requires 2–3 years of office experience, bilingual is a plus, and proficiency with Google Calendar,

Qualifications

• 2–3 years of office experience.
• Bilingual a plus.
• Excellent verbal and written communication skills.
• Proficiency with Google Calendar, email, Word, and Excel.
• Ability to quickly learn new software.
• Comfort with standard office equipment.
• Strong attention to detail and accuracy.
• Ability to work under pressure in a fast-paced environment.
• Task-oriented and organized.

Responsibilities

• Answer phones and schedule branch staff while delivering quality customer service.
• Schedule and enter losses into the system for residential and commercial claims.
• Manage technicians to ensure job requirements are met promptly.
• Scan documents into jobs and document notes in CRM.
• Assist with listings, pricing, and additional documentation for jobs.
• Help manager complete job files for billing submission.
• Maintain a positive attitude when interacting with customers on the phone.
• Communicate job updates to project managers or lead program coordinator.
• Demonstrate strong organization and prioritize multiple projects.
• Perform other duties directed by the Branch Manager.
• Resolves client complaints or refers to supervisor for resolution.
• Communicate with insurance adjusters about claims.
• Inform homeowners and business owners about claims, scope of work, and payment.
• Obtain contracts signed by customers.
• Coordinate with accounting team on payments and collections.

Skills

Office experience

Bilingual

Communication

Attention to detail

Under pressure

Task oriented

Organization

Fast learner

Tools

Google Calendar

Email

Microsoft Word

Excel

Job description

ServiceMaster of South Shore Inc in Phoenix, AZ is seeking an Administrative Assistant to handle phones, scheduling, and high-quality customer service while entering residential and commercial losses into the system. You will assist with billing documents, manage vendors and project managers, and maintain organized files.

Strong organizational skills and attention to detail are essential. The role requires 2–3 years of office experience, bilingual is a plus, and proficiency with Google Calendar,