Administrative Assistant

ServiceMaster of South Shore Inc; Phoenix (AZ); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Job summary

ServiceMaster of South Shore Inc in Phoenix, AZ is seeking an Administrative Assistant to handle phones, scheduling, and high-quality customer service while entering residential and commercial losses into the system. You will assist with billing documents, manage vendors and project managers, and maintain organized files.

Strong organizational skills and attention to detail are essential. The role requires 2–3 years of office experience, bilingual is a plus, and proficiency with Google Calendar,

Qualifications

• 2–3 years of office experience.
• Bilingual a plus.
• Excellent verbal and written communication skills.
• Proficiency with Google Calendar, email, Word, and Excel.
• Ability to quickly learn new software.
• Comfort with standard office equipment.
• Strong attention to detail and accuracy.
• Ability to work under pressure in a fast-paced environment.
• Task-oriented and organized.

Responsibilities

• Answer phones and schedule branch staff while delivering quality customer service.
• Schedule and enter losses into the system for residential and commercial claims.
• Manage technicians to ensure job requirements are met promptly.
• Scan documents into jobs and document notes in CRM.
• Assist with listings, pricing, and additional documentation for jobs.
• Help manager complete job files for billing submission.
• Maintain a positive attitude when interacting with customers on the phone.
• Communicate job updates to project managers or lead program coordinator.
• Demonstrate strong organization and prioritize multiple projects.
• Perform other duties directed by the Branch Manager.
• Resolves client complaints or refers to supervisor for resolution.
• Communicate with insurance adjusters about claims.
• Inform homeowners and business owners about claims, scope of work, and payment.
• Obtain contracts signed by customers.
• Coordinate with accounting team on payments and collections.

Skills

Office experience

Bilingual

Communication

Attention to detail

Under pressure

Task oriented

Organization

Fast learner

Tools

Google Calendar

Email

Microsoft Word

Excel

Job description

Benefits:

• Health insurance
• Paid time off
• Dental insurance

Responsibilities:

• The Administrative Assistant is primarily responsible for answering the phones and scheduling branch individuals while maintaining quality customer service in person and on the phone
• Scheduling and entering residential and commercial losses into the system
• Managing the technicians to make sure all job requirements are met in the system in a timely manner
• Scanning documents into the jobs and documenting appropriate notes into CRM software
• Assisting with listings and pricing, additional documentation requirements for jobs
• Assisting manager with completing job files for billing submission
• Displays positive attitude while interacting with customers over the phone
• Communications jobs to the project managers or lead program coordinator in a timely manner
• Strong organization and prioritization skills may be times working on multiple projects at once)
• Other responsibilities directed from Branch Manager
• Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution
• Communicating with insurance adjusters about claims
• Communicating with homeowners and business owners about their claim, scope of work to be performed and payment
• Getting contracts signed by customer
• Communicating with accountant team on payments and collections

Qualifications:

• 2-3 years of office experience
• Bilingual a plus
• Excellent verbal and written communication skills
• Computer skills: Google calendar and email, microsoft word, excel; etc.
• Ability to quickly learn computer software to keep track of all jobs
• This role routine"s uses standard office equipment such as computers, scanners, email, phones, photocopiers, filing cabinets and other equipment
• Strong attention to detail and accuracy
• Ability to work under pressure, in a fast-paced working environment
• Task oriented, self starting
• organize daily tasks with efficiency

*A background check may be required due to program guidelines through insurance carriers we work with.