Administrative Coordinator / Scheduler

ServiceMaster Restore 1855 - North Charleston; North Charleston (SC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

ServiceMaster of Charleston is seeking an Administrative Coordinator to answer incoming calls, schedule field technicians, and keep the Mitigation and Construction teams running on time in our Charleston, SC office.

This full-time role reports to the Director of Administration. The ideal candidate stays calm under pressure, manages calendars, supports project managers and the sales team, and participates in after-hours on-call rotation. We offer comprehensive benefits and growth opportunities.

Qualifications

• Strong phone presence, clear, and professional with high call volume.
• Proven multitasker able to juggle priorities without mistakes.
• Calm under pressure, able to work with diverse personalities.
• Excellent organizational skills with solid follow-through.
• Familiar with Microsoft Outlook; quick to learn new software.
• Reliable attendance and willingness to be on-call.
• Scheduling/dispatch/restoration/construction office experience a plus.

Responsibilities

• Answer and direct incoming phone calls professionally and quickly
• Schedule and dispatch technicians across mitigation and construction jobs
• Support project managers and the sales team with day-to-day administrative needs
• Enter and maintain accurate job data in our company CRM
• Manage calendars, correspondence, and documentation in Microsoft Outlook
• Communicate updates to customers, adjusters, technicians, and managers
• Participate in the on-call rotation for after-hours emergency calls

Skills

Phone presence

Multitasking

Calm under pressure

Organizational skills

Outlook familiarity

On-call willingness

Scheduling experience

Tools

Microsoft Outlook

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Administrative Coordinator / Scheduler

Mitigation & Construction Division

Location: Charleston, SC (in-office)

Pay: $18.00 – $22.00 per hour, based on experience

Schedule: Full-time, Monday – Friday, 7:30 AM – 5:00 PM

On-Call: Participation in the after-hours on-call rotation is required

Reports To: Carolyn McDaniel, Director of Administration

About the Role

ServiceMaster of Charleston is a disaster restoration and construction company serving homeowners and businesses across the Lowcountry. When property damage happens, our phones ring — and the person answering sets the tone for everything that follows.

We are hiring an Administrative Coordinator to answer incoming calls, schedule field technicians, and keep our Mitigation and Construction teams running on time. This is a fast-paced, people-heavy seat for someone who stays calm when things get loud.

What You'll Do

• Answer and direct incoming phone calls professionally and quickly
• Schedule and dispatch technicians across mitigation and construction jobs
• Support project managers and the sales team with day-to-day administrative needs
• Enter and maintain accurate job data in our company CRM
• Manage calendars, correspondence, and documentation in Microsoft Outlook
• Communicate updates to customers, adjusters, technicians, and managers
• Participate in the on-call rotation for after-hours emergency calls

What We're Looking For

• Strong phone presence — clear, professional, and comfortable with high call volume
• Proven multitasker who can juggle competing priorities without dropping details
• Patience under pressure and the ability to work with a wide range of personalities
• Strong organizational skills and consistent follow-through
• Comfortable with Microsoft Outlook and quick to learn new software
• Dependable attendance and willingness to serve in an on-call rotation
• Prior scheduling, dispatch, restoration, or construction office experience is a plus

Why ServiceMaster of Charleston

We are a growing, locally operated team that shows up when people are having their worst day. You will work alongside experienced project managers and technicians, with real opportunity to grow into larger administrative and leadership roles.

ServiceMaster of Charleston is an Equal Opportunity Employer.