Client Services Representative

NVA General Practice; Casa Grande (AZ); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Health insurance

401k

Life insurance

Short-term disability

Paid time off

Discounted veterinary care

Employee assistance program

Holidays (6)

Floating holidays (2)

Community impact

Job summary

Casa Grande Animal Hospital is seeking a friendly receptionist to join our team. The role focuses on outstanding client service, appointment scheduling, and accurate records using Avimark, while maintaining composure in a fast-paced environment.

We value empathy, clear communication, and a proactive approach to patient care. The position offers a stable, community-focused work setting with a team that supports professional growth and excellent customer care.

Qualifications

• Knowledge of veterinary terminology and procedures.
• Experience with Avimark preferred.
• Ability to work independently and take direction.
• Strong organizational skills.
• Excellent verbal and written communication; ability to stay calm under pressure.

Responsibilities

• Check-in and check-out clients.
• Dispense prescription items per vet instructions.
• Schedule appointments.
• Phone skills to make calls and assist with scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Use Avimark to add documentation and update client records.
• Maintain a positive attitude in interactions with clients, pets and teammates.
• Demonstrate empathy toward clients and treat pets with compassion and respect.

Skills

Customer service

Multitasking

Communication

Avimark

Organizational skills

Empathy

Tools

Avimark

Job description

Casa Grande Animal Hospital is looking to add a quality team member. Our clinic is located halfway between Phoenix and Tucson and is a quick 25-minute drive from the Chandler area. Our clinic has been serving the community since 1962 and is a full-service animal hospital providing veterinary care to dogs, cats and large farm animals. We offer services such as wellness vaccines, sick exams, emergency services, surgical services, x-rays, ultrasound and farm calls.

Here at Casa Grande Animal Hospital our team is committed to providing each client and pet with incredible veterinary services. We strive for Good Culture for our Employees. We are looking for a Positive Team Member for this fast-paced client, who can multitask while giving "Excellent Customer Service". Great customer service skills is a must.

As a Receptionist You Will

• Schedule: 4 days a week, 10 hour shifts
• We are open Mon-Sat 8 AM-6 PM, schedules are usually 7:30 AM-6 PM, 8 AM-6 PM or 9 AM-7 PM
• Check-in and check-out clients
• Dispense prescription items per vet instructions
• Schedule appointments
• Phone skills to make calls and assist with scheduling
• Prioritize multiple tasks in a calm, organized manner
• Use Avimark to add documentation and update client records
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Responsibilities / Qualifications

• Knowledge of veterinary medical terminology and procedures.
• Experience with Avimark is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking - Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off - for eligible positions only
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 2,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• 6 paid holidays and 2 floating holidays
• 4 weeks paid short term
• Opportunity to make an impact in your community!