Veterinary Client Care Representative

Companion Pet Partners; Surprise (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Mental health support

Employee discounts on services

Scrub allowance

Referral program

Job summary

Animal Medical Center of Surprise is seeking a full-time Client Care Representative to be the welcoming face of the clinic. You will guide clients and their pets through appointments, answer questions, and help ensure smooth reception operations in a fast-paced setting.

The role emphasizes multi-tasking, clear communication, and compassionate care. Applicants should be open to weekend shifts and enjoy a collaborative, patient-centered environment with opportunities for growth and benefits.

Qualifications

• 2+ years of customer service experience in a veterinary hospital is preferred.
• Familiarity with veterinary terminology and protocols is a plus.
• Able to manage cash handling and financial transactions.
• Excellent phone and in-person communication required.

Responsibilities

• Greet clients and pets warmly to create a positive first impression.
• Guide clients through appointments and ensure smooth reception operations.
• Schedule, confirm, and manage appointments; handle check-ins/outs and documentation.
• Coordinate with team to notify departments when patients arrive.
• Maintain a clean, inviting, organized reception area.

Skills

Customer service

Communication

Front desk

Multi-tasking

Education

High School Diploma/GED

Job description

Why Join Our Team

Animal Medical Center of Surprise is an AAHA-accredited veterinary hospital located in the heart of one of Arizona's most vibrant communities. As a modern, technologically advanced practice, we set the gold standard for patient care by combining cutting-edge equipment, efficient workflows, and a team-centered approach.

What Sets Us Apart

• AAHA Accreditation: Commitment to meeting the highest standards in veterinary excellence
• Modern Facility: State-of-the-art equipment and technology for advanced patient care
• Efficient Workflow: Thoughtfully designed systems to reduce stress and optimize care
• Work-Life Balance: 4-day work week with 10-hour shifts giving you 3 days off every week
• Supportive Culture: A team that prioritizes wellness, support, and connection

Located in Surprise, Arizona, enjoy the unique blend of desert beauty and suburban convenience that makes this community special. Join us for a rewarding career where cutting-edge medicine meets compassionate care in an environment designed to make your workday both fulfilling and less stressful.

About This Role

As a full-time Client Care Representative, you’ll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you’ll create positive first impressions with our clients and set the tone for their entire experience with us.

You’ll be the compassionate bridge between our clients and their beloved pets’ care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

Our hiring process includes two interview stages: a brief, one-way video interview via Hireflix followed by an on-site interview. If selected to move forward, you’ll receive a Hireflix invitation by email after applying, so please check your inbox and spam/junk folders.

• Must be open to working weekends

What Success Looks Like

• Creating Exceptional First Impressions: You’ll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You’ll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You’ll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You’ll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You’ll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

What Makes You a Great Fit

• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

Education & Experience

• High School Diploma/GED or equivalent required
• 2+ years of customer service experience in a veterinary hospital
• Familiarity with veterinary terminology and protocols
• Manage cash handling and financial transactions

How We’ll Support You

• Competitive Pay: $18.00 - $21.00 per hour, commensurate with experience
• Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.