Receptionist

Mission Pet Health; Mesa (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Discounted veterinary care for your be

Online discount platform

Teladoc 24/7 access to doctors

Job summary

Mission Pet Health is hiring a Receptionist for Augusta Ranch Animal Hospital in Mesa, AZ. You will be the first point of contact for clients, manage a multi-line phone system, schedule appointments, and help maintain medical records with empathy and efficiency.

You should bring outstanding customer service and communication skills, strong organizational abilities, and a willingness to work some weekends/holidays. Veterinary software experience is a plus, with comprehensive benefits offered.

Qualifications

• Excellent customer service and animal-loving approach.
• Strong communication and ability to stay calm in stressful situations.
• Highly organized with multitasking in a fast-paced environment.

Responsibilities

• Direct first impressions by managing a multi-line phone system and greeting clients with empathy.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Educate clients on preventive care and other hospital services to ensure quality patient care.
• Provide a calm, compassionate presence for clients and their pets.

Skills

Customer service

Communication skills

Organizational skills

Team collaboration

Tools

Veterinary software

Job description

When you join Augusta Ranch Animal Hospital, you are partnering with a practice committed to the highest standards of compassionate care since 2005. Our reputation for excellence is confirmed by our strong 4.7-star Google rating and our dedication to elevating patient comfort, highlighted by our GOLD level Cat Friendly Certified® Practice designation. We treat small animals with tenderness and offer essential urgent care services to the Mesa community and beyond. This is a place where dedicated veterinary professionals like you can do your best work. As part of Arizona Healthy Pet Hospitals, a premier hospital group, we are dedicated to ensuring every one of our teammates feels supported and valued. Our focus is on collaborative medicine, recognizing that every role is critical to patient success and client education. We are committed to educating our clients year-round on nutrition and exercise, and we believe in staying on top of the latest advances in veterinary technology. This hospital provides the environment and resources necessary for you to grow your career goals alongside supportive colleagues who treat your patients like their own. You will practice comprehensive small animal medicine encompassing Wellness and Prevention, advanced Testing and Diagnostics, and necessary Advanced Care procedures. Our full suite of services includes complex Surgical Procedures and critical Urgent Care access for the Mesa community. We pride ourselves on attention to detail, exemplified by our Cat Friendly Certified® GOLD status, which demonstrates a deep commitment to reducing stress for both the feline patient and the entire veterinary team during procedures and surgery. Our primary mission is to prevent illness and pain, providing the best in medical care at every level. Located in Mesa, Arizona, Augusta Ranch Animal Hospital offers you a rewarding professional life in a dynamic metropolitan area. Mesa is known for being a major part of the sprawling Phoenix metro area, offering diverse residential opportunities and easy access to stunning outdoor recreation in the surrounding Sonoran Desert landscape. While focused on your professional growth inside the practice, the location provides an excellent backdrop for enjoying a high quality of life outside of the hospital, helping you maintain a healthy and fulfilling personal balance.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi‑line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You’ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You’re Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow.

Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace", ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.