Client Services Representative

Abqpetcarehospital; Casa Grande (AZ); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Vision)

Retirement Plan (401k)

Life Insurance

Short Term Disability

Paid Time Off

Discounted Veterinary Care

EAP

6 paid holidays

2 floating holidays

4 weeks paid short term

Community impact

Job summary

Casa Grande Animal Hospital is seeking a friendly receptionist to help manage front-desk duties for a busy veterinary practice. You will check in/out clients, schedule appointments and handle phone calls with care and efficiency, ensuring a positive client experience.

Experience with Avimark is preferred. The role requires organizational skills, calm multitasking, and a compassionate approach to pets and their families in a fast-paced environment.

Qualifications

• Knowledge of veterinary medical terminology and procedures.
• Experience with Avimark is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – understanding logic and reasoning to identify strengths/weaknesses of solutions.
• Strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Responsibilities

• Check in and check out clients.
• Dispense prescription items per Vet instructions.
• Schedule appointments.
• Phone skills to make calls and assist with scheduling.
• Use Avimark to add documentation and update client records.
• Maintain a positive attitude in all interactions with clients and teammates.

Skills

Vet terminology

Independent work

Organization

Critical thinking

Communication

Judgment

Stress management

Avimark

Tools

Avimark

Job description

Casa Grande Animal Hospital is looking to add a quality team member. Our clinic is located halfway between Phoenix and Tucson. It is a quick 25 min drive from the Chandler area. Our clinic has been serving the community since 1962. We are a full-service animal hospital providing veterinary care to dogs, cats and large farm animals. We offer services such as wellness vaccines, sick exams, emergency services, surgical services, x-rays, ultra sound and farm calls.

Here at Casa Grande Animal Hospital our team is committed to providing each client and pet with incredible veterinary services. We strive for Good Culture for our Employees.If you are a passionate and caring team player please apply today! We are looking for a Positive Team Member for this fast paced client, who can multitask, but at the same time give 'Excellent Customer Service'! Great Customer Service Skills is a must.

As a Receptionist you will:

• Schedule: 4 days a week, 10 hour shifts
• We are open Mon-Sat 8AM-6PM, schedules are usually 7:30AM- 6PM, 8AM-6PM or 9AM-7PM
• Check In and Check out Clients
• Dispense Prescription items per Vet instructions
• Schedule appointments
• Phone skills to make calls and assist with scheduling
• Prioritize multiple tasks in a calm, organized manner
• Use Avimark to add documentation and update client records
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Responsibilities / Qualifications:

• Knowledge of veterinary medical terminology and procedures.
• Experience with Avimark is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off - for eligible positions only
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 2,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• 6 paid holidays and 2 floating holidays
• 4 weeks paid short term
• Opportunity to make an impact in your community!

National Veterinary Associates (NVA) Information:

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.