Urgent Care Receptionist

ARIZONA HUMANE SOCIETY; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO program

Up to 8 paid holidays per year

401(k) with employer contribution

Medical, Dental and Vision Plans

Free Life Insurance, Short Term and LT

Disability insurance

Discounts on veterinary services and其他

Job summary

The Arizona Humane Society is seeking a full-time Urgent Care Receptionist for our brand new Urgent Care Clinic at the Papago Park Campus. The role runs Wednesday–Sunday, 5:30 PM–2:30 AM, and requires a customer-service mindset to deliver a welcoming, efficient experience for pet owners.

The position emphasizes strong communication, patient coordination, and a passion for helping people and pets in need. Benefits include PTO, holidays, and more; the clinic is an Equal Opportunity Employer.

Qualifications

• Experience in high-volume customer service or receptionist roles.
• Experience in the veterinary field preferred.
• Strong communication and English proficiency; Spanish preferred.

Responsibilities

• Greet customers and manage front-desk impressions.
• Handle high-volume calls and scheduling.
• Process check-ins, check-outs, and payments.
• Educate clients on clinic policies and services.
• Coordinate prescription refills and liaise with veterinary staff.
• Maintain accurate client and patient records.
• Address inquiries, concerns, and complaints promptly and compassionately.
• Relay medical information from veterinarians to pet owners.

Skills

High-volume customer service

Receptionist experience

Bilingual English/Spanish preferred

Education

High school diploma or GED

Job description

Urgent Care Receptionist

The Arizona Humane Society is hiring a full-time Urgent Care Receptionist to join our brand new Urgent Care Clinic at our Papago Park Campus! This position works Wednesday–Sunday, 5:30 PM–2:30 AM.

Paws Up For Great Benefits!

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Free Life Insurance, Short Term and Long-Term Disability
• Discounts on veterinary services and other pet perks!

A Day in the Life:

Our clinic receptionists are at the forefront of this mission as they help ensure that pet owners receive information and resources for their pets while having an excellent experience every time. Our energetic, friendly, and self-motivated receptionists are responsible for greeting all customers with a friendly smile, maintaining first and last impressions in the lobby, and managing high-volume calls and scheduling. Strong communication abilities, phone etiquette, and excellent customer service skills are a must. A passion for helping people and pets in need is a plus!

Job Requirements:

• High schooldiploma/GED
• A minimum of one year of experience in high volume customer service or receptionist position required.
• A minimum of one year of experience in the veterinary field required.
• Excellent customer service and communication skills required.
• Ability to speak fluently and write in English and Spanish preferred.
• Serve as the primary point of contact for clients, ensuring a welcoming and professional experience.
• Address client inquiries, concerns, and complaints in a timely and compassionate manner.
• Educate pet owners on clinic policies, procedures, and services.
• Process check-ins, check-outs, and payments efficiently.
• Coordinate prescription refills and communicate with veterinary staff regarding client requests.
• Maintain accurate and up-to-date client and patient records.
• Handle financial transactions, including invoicing, payment processing, and account reconciliation.
• Act as a liaison between clients and veterinary staff, ensuring clear and timely communication.
• Relay important medical or procedural information from veterinarians to pet owners.

Physical Demands/Work Environment:

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Must be able to hear above the sound of the animals.

There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors and dander. Most time will be spent in a typical air conditioned and heated office environment.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.

Must pass pre-employment drug and background screening to be compliant with DEA requirements for dispensing controlled drugs.