Compassionate Veterinary Client Services Coordinator

NVA General Practice; Casa Grande (AZ); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Health insurance

401k

Life insurance

Short-term disability

Paid time off

Discounted veterinary care

Employee assistance program

Holidays (6)

Floating holidays (2)

Community impact

Job summary

Casa Grande Animal Hospital is seeking a friendly receptionist to join our team. The role focuses on outstanding client service, appointment scheduling, and accurate records using Avimark, while maintaining composure in a fast-paced environment.

We value empathy, clear communication, and a proactive approach to patient care. The position offers a stable, community-focused work setting with a team that supports professional growth and excellent customer care.

Qualifications

• Knowledge of veterinary terminology and procedures.
• Experience with Avimark preferred.
• Ability to work independently and take direction.
• Strong organizational skills.
• Excellent verbal and written communication; ability to stay calm under pressure.

Responsibilities

• Check-in and check-out clients.
• Dispense prescription items per vet instructions.
• Schedule appointments.
• Phone skills to make calls and assist with scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Use Avimark to add documentation and update client records.
• Maintain a positive attitude in interactions with clients, pets and teammates.
• Demonstrate empathy toward clients and treat pets with compassion and respect.

Skills

Customer service

Multitasking

Communication

Avimark

Organizational skills

Empathy

Tools

Avimark

Job description

Casa Grande Animal Hospital is seeking a friendly receptionist to join our team. The role focuses on outstanding client service, appointment scheduling, and accurate records using Avimark, while maintaining composure in a fast-paced environment.

We value empathy, clear communication, and a proactive approach to patient care. The position offers a stable, community-focused work setting with a team that supports professional growth and excellent customer care.