Client Services Representative

NVA General Practice; Green Valley (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision insurance

Paid Time Off (PTO)

Generous personal pet care discounts

Ongoing training and professional development

Job summary

Sahuaro Vista Veterinary Clinic is seeking a Customer Service Representative (CSR) to provide exceptional client service and support. You will be the first and last face clients see, and your role is pivotal in ensuring a positive experience for both clients and their pets.

The ideal candidate will have strong customer service experience and exceptional communication skills. We offer competitive pay, comprehensive health benefits, and opportunities for professional growth.

Qualifications

• Exceptional customer service experience is required.
• Previous experience in a veterinary hospital or medical office is preferred.
• Strong multitasking abilities and comfort with new software.

Responsibilities

• Welcome clients and pets with professionalism.
• Manage multi-line phone system and schedule appointments.
• Check clients in/out and manage invoices with accuracy.
• Maintain communication via phone, email, and text.
• Assist with pharmacy pickups and medical records.

Skills

Exceptional customer service experience

Multitasking abilities

Problem-solving skills

Excellent verbal and written communication

Job description

Customer Service Representative (CSR)

Company: Sahuaro Vista Veterinary Clinic

Location: Tucson/Oro Valley, AZ

Job Type: Full-Time / Part-Time

Experience: Previous veterinary or medical front desk experience preferred, but excellent customer service experience is a must!

About Us

At Sahuaro Vista Veterinary Clinic, we believe that an exceptional client experience starts with an empowered, appreciated team. As the first and last face our clients see, our Customer Service Representatives are the heartbeat of our hospital. If you love working with people and pets, thrive in a fast‑paced environment, and want to be part of a culture where your hard work is celebrated, we want you on our team!

Why Join the Sahuaro Vista Family?

• A Culture of Appreciation: From regular 1:1 check‑ins to staff appreciation initiatives, we prioritize a positive, respectful environment where you are never just a number.
• A Truly Collaborative Team: We pride ourselves on strong communication and mutual respect between our front desk and our medical team.
• Professional Growth: We provide comprehensive training and love supporting our team members as they develop their professional skills.

What You'll Do

As a CSR, you are the ultimate multi‑tasker and the bridge between our clients and medical staff. Your daily impact will include:

• Welcoming clients and their pets with a warm, empathetic, and professional demeanor.
• Managing a multi‑line phone system—answering questions, scheduling appointments, and routing messages accurately.
• Checking clients in and out, managing invoices, processing payments, and accurately balancing a daily drawer.
• Maintaining clear, concise, and professional communication via phone, email, and text platforms.
• Assisting clients with pharmacy pickups, prescription food orders, and basic preventative care inquiries.
• Managing and updating electronic medical records with high attention to detail.

What We Are Looking For

• Experience: Exceptional customer service experience is required. Previous experience in a veterinary hospital or medical office is a major plus.
• Skills: Strong multitasking abilities, comfortable learning new software, and a solid knack for problem‑solving.
• Mindset: An empathetic, positive attitude. You should genuinely enjoy helping people and thrive in a collaborative team setting.
• Communication: Excellent verbal and written communication skills, with the ability to stay calm and compassionate under pressure.

Benefits & Compensation

• Competitive hourly pay (commensurate with experience).
• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO) and holiday pay.
• Generous personal pet care discounts.
• Ongoing training and professional development.