Client Services Representative

NVA Equine; Casa Grande (AZ); On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Health Care Plan

401k

Life Insurance

Short Term Disability

Paid Time Off

Discounted Veterinary Care

Employee Assistance Program

Holidays & PTO

Job summary

Casa Grande Animal Hospital in Casa Grande, AZ, is seeking a friendly receptionist to join our full-service veterinary team. We value excellent customer service, empathy for clients, and the ability to multitask in a fast-paced setting.

You will check in and out clients, schedule appointments, dispense prescriptions per Vet instructions, and use Avimark to maintain client records. Shifts are four 10-hour days; we are open Monday through Saturday with varied start times to fit the schedule.

Qualifications

• Knowledge of veterinary terminology and procedures.
• Experience with Avimark is preferred.
• Ability to work independently and take direction as needed.
• Strong organizational skills.
• Critical thinking to assess problems and solutions.
• Excellent verbal and written communication; good judgment under stress.

Responsibilities

• Check in and check out clients.
• Dispense prescription items per Vet instructions.
• Schedule appointments.
• Phone calls to assist with scheduling.
• Use Avimark to update client records and documentation.
• Maintain a positive attitude in all client, pet, and teammate interactions.
• Demonstrate empathy toward clients and treat pets with compassion.

Skills

Customer service

Multitasking

Phone skills

Verbal communication

Written communication

Empathy

Tools

Avimark

Job description

Job Type: Support Staff

Description & Requirements

Casa Grande Animal Hospital is looking to add a quality team member. Our clinic is located halfway between Phoenix and Tucson. It is a quick 25 min drive from the Chandler area. Our clinic has been serving the community since 1962. We are a full-service animal hospital providing veterinary care to dogs, cats and large farm animals. We offer services such as wellness vaccines, sick exams, emergency services, surgical services, x-rays, ultra sound and farm calls.

Here at Casa Grande Animal Hospital our team is committed to providing each client and pet with incredible veterinary services. We strive for Good Culture for our Employees. If you are a passionate and caring team player we are looking for a Positive Team Member for this fast paced client, who can multitask, but at the same time give "Excellent Customer Service"! Great Customer Service Skills is a must.

As a Receptionist you will:

• Schedule: 4 days a week, 10 hour shifts
• We are open Mon-Sat 8AM-6PM, schedules are usually 7:30AM- 6PM, 8AM-6PM or 9AM-7PM
• Check In and Check out Clients
• Dispense Prescription items per Vet instructions
• Schedule appointments
• Phone skills to make calls and assist with scheduling
• Prioritize multiple tasks in a calm, organized manner
• Use Avimark to add documentation and update client records
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Responsibilities / Qualifications:

• Knowledge of veterinary medical terminology and procedures.
• Experience with Avimark is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off - for eligible positions only
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 2,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth

6 paid holidays and 2 floating holidays

• 4 weeks paid short term
• Opportunity to make an impact in your community!