Client Services Receptionist | Scheduling & Concierge

H&R Block, Inc.; Alamo (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professionals.

The role focuses on delivering friendly service and building client relationships in a fast-paced office. Responsibilities include scheduling, assisting clients in person or virtually, and maintaining a clean, organized workspace while supporting team needs.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone etiquette

Client matching

Scheduling

Customer service

Office organization

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professionals.

The role focuses on delivering friendly service and building client relationships in a fast-paced office. Responsibilities include scheduling, assisting clients in person or virtually, and maintaining a clean, organized workspace while supporting team needs.