Client Services Concierge & Scheduling Pro

H&R Block, Inc.; Dardanelle (AR); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional.

You will schedule appointments, assist clients in person, by phone, or virtually, and help maintain a welcoming office environment. The role requires strong multitasking, organizational and time-management skills, plus experience in customer service and proficiency with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multitasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional.

You will schedule appointments, assist clients in person, by phone, or virtually, and help maintain a welcoming office environment. The role requires strong multitasking, organizational and time-management skills, plus experience in customer service and proficiency with Microsoft Office.