Client Services Concierge & Scheduling Specialist

H&R Block, Inc.; Troy (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional.

You will play a key role in delivering friendly service in person, over the phone, or virtually, helping clients feel confident about their tax journey. This role emphasizes multitasking, organization, and a positive demeanor in a fast-paced environment.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to multi-task and stay organized.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a friendly, inviting manner.
• Match clients with the appropriate tax professional.
• Schedule clients per their preferences.
• Assist with in-person, phone, or virtual service.
• Maintain office cleanliness and organization.
• Other duties as assigned.

Skills

Customer service

Multitasking

Communication

Phone etiquette

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional.

You will play a key role in delivering friendly service in person, over the phone, or virtually, helping clients feel confident about their tax journey. This role emphasizes multitasking, organization, and a positive demeanor in a fast-paced environment.