Client Service Concierge | Reception & Scheduling Pro

H&R Block; Hoopeston (IL); On-site; USD 22,000 - 26,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax specialist. You will schedule appointments, help fulfill client needs, and maintain a clean, organized office with team members across in-person, phone, and virtual channels.

We value friendly, efficient service and the ability to multi-task in a fast-paced environment.

Qualifications

• Experience working in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax specialist. You will schedule appointments, help fulfill client needs, and maintain a clean, organized office with team members across in-person, phone, and virtual channels.

We value friendly, efficient service and the ability to multi-task in a fast-paced environment.