Client Services Pro: Scheduling, Support & Solutions

Rollins, Inc.; Erlanger (KY); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Medical Insurance

401(k) with company match

Paid vacation

Stock Purchase Plan

Career Growth

Job summary

Orkin is seeking a Customer Service Specialist to be the friendly, knowledgeable voice for customers, handling service requests, scheduling appointments, and resolving concerns. You will support the field team and ensure customers feel valued while protecting homes and businesses.

With Orkin’s extensive training and a strong, safety-focused culture, you’ll grow professionally in a role that offers competitive pay, benefits, and opportunities for advancement within a trusted brand.

Qualifications

• Experience in customer service or administrative roles preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and manage schedules efficiently.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Identify customer needs and provide solutions.
• Maintain accurate customer information and call outcomes.
• Reschedule unserved accounts within 24 hours.
• Support the field team to deliver exceptional service.

Skills

Customer service

Communication

Multitasking

Scheduling

Tools

Windows

Web-based system

Job description

Orkin is seeking a Customer Service Specialist to be the friendly, knowledgeable voice for customers, handling service requests, scheduling appointments, and resolving concerns. You will support the field team and ensure customers feel valued while protecting homes and businesses.

With Orkin’s extensive training and a strong, safety-focused culture, you’ll grow professionally in a role that offers competitive pay, benefits, and opportunities for advancement within a trusted brand.