Customer Service Specialist: Protect Homes, Solve Problems

Clark Pest Control, Inc.; Bloomington (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) matching

Paid time off

Stock Purchase Plan

Career growth opportunities

Job summary

Orkin is seeking a Customer Service Specialist to be the friendly, knowledgeable voice for our customers. You will handle service requests, schedule appointments, resolve concerns, and support our field team in delivering top-tier service.

Training is provided, with opportunities for career growth and a strong benefits package. You will join a team that values safety, professionalism, empathy, integrity, and innovation in a mission to deliver peace of mind.

Qualifications

• Customer service or administrative experience preferred.
• Strong communication and problem-solving skills.
• Organized, detail-oriented, and calm under pressure.
• Proficient with computers and scheduling systems.

Responsibilities

• Answer calls and schedule/confirm service appointments.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Schedule technicians to minimize driving time and optimize routes.
• Identify customer concerns and determine needs.
• Maintain accurate customer records including call details and payments.
• Reschedule unserved accounts within 24 hours.
• Participate in quality assurance processes.
• Protect customer privacy and proprietary information.

Skills

Customer service

Administrative experience

Communication

Multitasking

Tools

Windows-based systems

Scheduling software

Job description

Orkin is seeking a Customer Service Specialist to be the friendly, knowledgeable voice for our customers. You will handle service requests, schedule appointments, resolve concerns, and support our field team in delivering top-tier service.

Training is provided, with opportunities for career growth and a strong benefits package. You will join a team that values safety, professionalism, empathy, integrity, and innovation in a mission to deliver peace of mind.