Client Services & Office Operations Associate

SPS-North America Opportunities - Not Externally Posted Board; San Francisco (CA); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off (PTO)

Medical, Dental, Vision benefits

Job summary

The Client Services Associate at SPS provides exceptional office and mail services, handling inbound/outbound mail, shipping, supplies, and reception coverage while maintaining a professional image.

This role supports SPS employees with prompt, courteous service; duties include operating copy/print devices, maintaining the Business Service Center, and assisting with conference room setups and light facilities tasks.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Possesses ability to work independently and capable of completing projects.
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Responsibilities

• Provides 5-star customer service to all employees.
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper).
• Submit work orders for certain requests.
• Service and replenish the barista, pantry, conference, kitchen, or meetings areas.
• Will perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• Will perform light maintenance and cleaning duties as assigned.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors level of office supplies on the floor, and replenishing and orders accordingly.
• Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge (front of office) coverage as needed.

Skills

Customer service

MS Office

Multi-tasking

Organization

MFD equipment

Shipping/receiving

Independent work

Packing materials

Education

High School Diploma

Tools

Chain of custody software

Job description

The Client Services Associate at SPS provides exceptional office and mail services, handling inbound/outbound mail, shipping, supplies, and reception coverage while maintaining a professional image.

This role supports SPS employees with prompt, courteous service; duties include operating copy/print devices, maintaining the Business Service Center, and assisting with conference room setups and light facilities tasks.