Client Services Lead & Office Concierge

SPS North America; Los Angeles (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Career growth

Learning & Development

Paid Time Off

Bonuses

Job summary

SPS North America is seeking a Client Services Associate to elevate the office experience by delivering client-centric service and comprehensive administrative support. You will work with the Experience Team to coordinate facilities, reception, mail, supplies, and guest services while upholding a professional image.

In this role you will greet clients, manage requests, assist with office moves, ensure a welcoming environment, and contribute to a culture of exceptional service for both clients

Qualifications

• Experience in a client-facing role in a corporate or hospitality setting.
• Strong communication, interpersonal, and problem-solving skills.
• Professional appearance and discretion.
• Ability to handle confidential information.

Responsibilities

• Client Engagement: greet clients, foster relationships, and ensure comfort and satisfaction.
• Office Services Coordination: manage requests, track follow-ups, and oversee mailroom and supplies.
• Workspace Management: prepare spaces for hires/moves, maintain visitor checklists, and signage.
• Feedback Collection: solicit and analyze client feedback for service improvements.
• Emergency Response: assist with emergency procedures and client safety.

Skills

Client service

Communication

Hospitality

Organizational skills

Problem solving

Tech-savvy

Discretion

Education

High school diploma

Associate/Bachelor's degree preferred

Tools

General office software

Job description

SPS North America is seeking a Client Services Associate to elevate the office experience by delivering client-centric service and comprehensive administrative support. You will work with the Experience Team to coordinate facilities, reception, mail, supplies, and guest services while upholding a professional image.

In this role you will greet clients, manage requests, assist with office moves, ensure a welcoming environment, and contribute to a culture of exceptional service for both clients