Client Services Host — Elevate the Guest Experience

Floyd's 99 Barbershop; Vernon Hills (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee assistance program

Career growth

Health benefits

Positive work environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Vernon Hills, IL is hiring a full-time Client Services Host who brings a cheerful, outgoing attitude to support a busy team. You will answer calls, schedule treatments, and help customers with pricing and wait times while promoting our services.

This role also involves maintaining a clean, welcoming shop environment and delivering an outstanding client experience. We offer a competitive wage of $16.00/hour with benefits for full-time staff and opportunities for growth

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty.
• Fast-paced environment experience.
• Excellent verbal and written communication.
• Strong collaboration and team-player mindset.
• Ability to maintain confidentiality.

Responsibilities

• Answer phone calls and respond to client inquiries.
• Schedule treatments and provide cost estimates and wait times.
• Upsell services or products when appropriate.
• Maintain shop cleanliness and organize the retail space.

Skills

Customer service

Phone & in-person communication

Team collaboration

Time management

Confidentiality

Flexible scheduling

Job description

Floyd's 99 Barbershop in Vernon Hills, IL is hiring a full-time Client Services Host who brings a cheerful, outgoing attitude to support a busy team. You will answer calls, schedule treatments, and help customers with pricing and wait times while promoting our services.

This role also involves maintaining a clean, welcoming shop environment and delivering an outstanding client experience. We offer a competitive wage of $16.00/hour with benefits for full-time staff and opportunities for growth