Client Services Host

Floyd's 99 Barbershop; Geneva (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health benefits for full-time

Employee assistance program

Growth opportunities

Fun and relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Geneva, IL is seeking a full-time Client Services Host to greet guests, answer calls, schedule treatments, and promote services with a friendly, professional demeanor. The role requires weekend/evening flexibility and a focus on delivering excellent customer experiences.

You will help upsell services, provide cost estimates, and maintain a clean, welcoming shop atmosphere while supporting a collaborative team in a nationwide brand.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Ability to work in a fast-paced environment.
• Excellent phone and in-person communication skills.
• Strong teamwork and collaboration abilities.
• Commitment to helping others and maintaining confidentiality.

Responsibilities

• Answer phone calls and respond to client questions to meet needs.
• Schedule treatments and upsell services or products when appropriate.
• Provide cost estimates and wait times before bookings.
• Keep the shop running smoothly with an upbeat, professional attitude.
• Assist with general cleaning and maintaining a welcoming retail space.

Skills

Customer service

Phone communication

Time management

Team collaboration

Confidentiality

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Geneva, IL barbershop is looking for someone to keep our workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $16.00/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. We'd love to have you if you're interested;

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

We're the go-to spot for expert cuts, laid-back vibes, and a team that feels like family. Located near Geneva Commons, you'll be in the heart of a shopping and dining hub with easy access to great restaurants, coffee shops, and local favorites-perfect for a pre-shift pick-me-up or post-shift hangout. We bring the energy, creativity, and skill that keep clients coming back, offering top-notch fades, cuts, and styles with a personal touch. Our team thrives on positivity, teamwork, and growth, always pushing each other to be better. No egos here-just great people, killer haircuts, and a culture that makes work fun. If you're ready to level up your career in a high-energy, supportive shop, Floyd's 99 Barbershop in Geneva is the place to be!

Become a critical part of our barbershop and retail operations. We're excited to meet our new Client Services Host.