Client Services Host

Floyd's 99 Barbershop; Vernon Hills (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee assistance program

Career growth

Health benefits

Positive work environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Vernon Hills, IL is hiring a full-time Client Services Host who brings a cheerful, outgoing attitude to support a busy team. You will answer calls, schedule treatments, and help customers with pricing and wait times while promoting our services.

This role also involves maintaining a clean, welcoming shop environment and delivering an outstanding client experience. We offer a competitive wage of $16.00/hour with benefits for full-time staff and opportunities for growth

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty.
• Fast-paced environment experience.
• Excellent verbal and written communication.
• Strong collaboration and team-player mindset.
• Ability to maintain confidentiality.

Responsibilities

• Answer phone calls and respond to client inquiries.
• Schedule treatments and provide cost estimates and wait times.
• Upsell services or products when appropriate.
• Maintain shop cleanliness and organize the retail space.

Skills

Customer service

Phone & in-person communication

Team collaboration

Time management

Confidentiality

Flexible scheduling

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Vernon Hills, IL barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $16.00/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent.

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

Floyd's 99 Barbershop in Vernon Hills is where skill meets style in a fun, high-energy atmosphere. Located in a bustling area near Hawthorn Mall, our shop is surrounded by great restaurants, coffee spots, and local hangouts, making it easy to grab a bite or recharge before or after your shift. We're all about precision cuts, creative styles, and an unbeatable client experience, with a team that brings passion and personality to every appointment. No egos here-just a supportive crew that hypes each other up and works hard to keep improving. We take our craft seriously but know how to have a good time while doing it. If you're looking for a place where your skills are valued, your growth is encouraged, and every day is a new opportunity to create something great, we're calling your name!